Returns & Exchanges

Returning Goods to Towerboots.com

You can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. Customer has to pay for shipping of the goods sent for refund or exchange. If you are sending shoes back for exchange we'll charge you an additional postage fee, which is £2.99

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We recommend you use a recorded postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Towerboots Ltd,
Return Department,
2 Gateway Mews,
Bounds Green,
London,
N11 2UT,
United Kingdom

My Return was Processed But I Wasn't Refunded My Delivery Charge

We will usually refund you what you paid for the goods but not the delivery charge expect in cases where the order was cancelled or the entire order was faulty.

Have You Received My Returned Goods?

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you within the hour.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.